Job ALERT-!

Title: SYSTEMS TECHNOLOGIST I

Duration: 12 months

Location: Allen, TX

Pay:$25-29/hr on w2

Job Description:

Description:

Wave Network Monitoring

● Job Description

○ Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.

○ Engineers should be responsible for providing 24/7 on call support to satisfy the critical services agreed with the customer.

○ Able to troubleshoot complicated, cross-platform issues handling OS, Networking, and Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues

○ Troubleshoot, debug and drive ‘Push-To-Talk’ solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs, and network captures, and escalating the issue to a next-level engineer if necessary.

○ Deploy the ‘Push-To-Talk’ application and configure the network for communication across servers.

○ Monitor network performance, application performance, and service integrity.

○ Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.

○ Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the ‘Push-To-Talk’ solution and provide one-stop interfaces that indicate the health of the solution.

Requirements and Specific Knowledge/Skills:

• Bachelors in Technology related field and 2+ years of customer support experience preferably in a NOC environment

• Seeking experience in a help desk/service desk/ technical support environment.

• Prior background working in a NOC environment is highly desired.

• Knowledge of ITIL is a plus.

• Good communication skills (verbal, written and presentation).

• Strong analytical, problem solving and investigative skills.

• Attention to detail.

• Ability to work unsupervised.

• Good time management skills.

• Ability to set priorities and meet deadlines.

• Aptitude to manage multiple tasks concurrently.

• Technical literacy.

● Primary Skills

○ Basic Networking Protocols

○ A background in Linux/Unix Administration

○ Web-based applications debugging

○ Docker and Azure Basics [Understanding of Virtualized Environments]

○ Basic understanding of AWS Cloud Watch

○ Great communication skills

○ Able to tackle customer calls

Send in your job applications at- MayankTeam@Enterprisesolutioninc.com