Job Title: ALPR Technical Engineer

Location: Fort Worth, TX

Duration: 12 months

Work Schedule: Full-time, 10 am to 6:30 pm (First week training onsite)

Job Description:

We’re looking for a skilled ALPR (Automated License Plate Recognition) Technical Engineer to join our Fort Worth team! This hands-on position focuses on delivering top-tier technical support to our customers and troubleshooting complex software and hardware issues. You will independently handle installations, repairs, and support for laptops, servers, and LPR camera systems. You will also field support calls, identify issues, and execute timely solutions. Your goal is to ensure optimal customer satisfaction by resolving problems efficiently and providing detailed ticketing documentation.

Key Responsibilities:

• Install, troubleshoot, and support proprietary software on customer systems.
• Provide exceptional customer support via phone and email.
• Conduct accurate system setups, testing, and adjustments as required.
• Monitor and support chat sessions with team members.
• Document issues, interactions, and troubleshooting in our ticketing system.
• Conduct customer training on hardware and software.
• Escalate issues appropriately based on severity.

Qualifications:

• High school diploma (or equivalent) with 2+ years in tech troubleshooting or customer service.
• Experience in networking and public safety environments is a plus.
• Proficiency in ServiceNow, Google Suite, Bomgar, and Windows.
• Ability to pass a CJIS background check.
• Must be a U.S. citizen due to client requirements.

Why Join Us?

• Competitive pay and potential for a permanent role.
• Hands-on training to kickstart your journey.
• Opportunity to support cutting-edge technology in the public safety field.

Job Search:
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FAQs:

1. What does an ALPR Technical Engineer do?
   An ALPR Technical Engineer installs, troubleshoots, and supports ALPR systems, handling software and hardware issues, providing technical support, and ensuring customer satisfaction.

2. What qualifications are required for an ALPR Technical Engineer role?
   The role typically requires a high school diploma or equivalent, 2+ years in tech support or customer service, networking experience, and proficiency with tools like ServiceNow and Google Suite.

3. Why is CJIS clearance important for this job?
   CJIS (Criminal Justice Information Services) clearance ensures that employees meet security standards required for handling sensitive public safety information.

4. What is the salary range for an ALPR Technical Engineer?
   While specific pay can vary, this role generally offers competitive compensation, with potential for a permanent position depending on performance.

5. What systems and tools are commonly used in an ALPR Technical Engineer role?
   Engineers in this role often use ServiceNow for ticketing, Bomgar for remote support, and Google Suite for documentation, alongside ALPR camera systems and proprietary software.

6. Is experience in public safety environments necessary?
   It’s not mandatory but is beneficial, as familiarity with public safety systems enhances understanding of ALPR technology and customer needs.

7. What are the working hours for an ALPR Technical Engineer?
   The typical schedule is full-time, from 10 am to 6:30 pm, with the first week of training held onsite.

8. How does an ALPR Technical Engineer support public safety?
   By managing ALPR technology, which assists law enforcement in tracking and identifying vehicles, ensuring systems operate efficiently to support public safety operations.

9. What is ALPR technology?
   Automated License Plate Recognition (ALPR) technology uses cameras and software to capture, read, and record vehicle license plates, commonly used in public safety and traffic management.

10. How can I become an ALPR Technical Engineer?
    Gain experience in technical troubleshooting and customer support, familiarize yourself with networking and public safety tech, and develop skills in systems like Windows, ServiceNow, and ALPR software.